Stakeholder engagement

In engaging with its stakeholders and seeking to understand their values and needs, Gazprom Neft aims to deliver on its sustainability goals and strategy. Open and proactive dialogue, mutual trust and a tailored approach underpin the company’s stakeholder engagement. Gazprom Neft strictly adheres to the law and takes into account legal requirements set out in industry regulations.

Relations with key stakeholder groups

Key expectations and interests Engagement mechanisms
SHAREHOLDERS AND INVESTORS
  • Increase in shareholder value
  • Fair dividend policy
  • Transparency
  • Respect for shareholder rights
  • General Meeting of Shareholders
  • Meetings, conferences and conference calls
  • Investor Day involving senior management
  • Analyst Data Book
  • The Investors section on the corporate website
  • Hotline and email:
    shareholders@gazprom-neft.ru
  • Corporate reporting and media
EMPLOYEES
  • A competitive compensation package
  • Safe working conditions
  • Opportunities for professional development
  • Social benefits
  • Internal communications
  • Town-hall meetings
  • Joint health committees
  • Meetings with trade unions
  • Employee engagement survey
  • Forums, conferences, cultural and sporting events
  • Corporate reporting
CONSUMERS
  • High quality, consumer value and environmentally-friendly products
  • Customer experience and performance of sales channels
  • Transparent pricing
  • Ethical business practices
  • Contracts
  • Feedback and services
  • Gazprom Neft loyalty programmes
  • Business meetings, conferences and forums
  • Corporate reporting and media
GOVERNMENT AUTHORITIES OF THE RUSSIAN FEDERATION AND THE COMPANY’S OPERATING REGIONS
  • Energy security
  • Taxes
  • Technological advances in the industry
  • Minimising the company’s environmental footprint
  • Legal compliance
  • Social and economic partnership agreements
  • Joint working groups, round tables and meetings
  • Commissions and conferences
  • Corporate reporting
SUPPLIERS AND PARTNERS
  • Fulfilling mutual commitments
  • Support for Russian manufacturers
  • Transparency, openness and competitive selection of contractors
  • Ethical business conduct and anti-corruption efforts
  • Competitive tendering
  • Contracts and agreements
  • A system for contractors to evaluate the company
  • Business meetings and forums organised by the company
  • External conferences and exhibitions
  • Corporate website and procurement portal
  • Corporate reporting and media
LOCAL COMMUNITIES ACROSS THE COMPANY’S FOOTPRINT
  • Enhancing quality of life in local communities
  • New jobs for local communities
  • Human capital development across the company’s footprint
  • Developing local manufacturers and suppliers
  • Boosting social activities
  • Local taxes
  • Industrial and environmental safety
  • Social projects across the company’s operating regions
  • Consultations with government authorities, non-profit organisations and indigenous peoples of the North
  • Public consultations, round tables and debates
  • Corporate reporting and media
INDUSTRY PEERS IN RUSSIA AND WORLDWIDE
  • The company’s contribution to industry development
  • Responsible business operation
  • Respect for human rights and HSE compliance
  • Information sharing
  • Cooperation agreements
  • Industry and cross-industry initiatives
  • Committees of industry associations
  • Joint projects
  • Corporate reporting and media
NON-PROFIT AND NON-GOVERNMENTAL ORGANISATIONS
  • HSE initiatives at the company
  • Company involvement in regional and industry development
  • Openness and transparency of operations
  • Conferences and exhibitions
  • Round tables
  • Joint implementation of social projects
  • Corporate reporting and media
Strategic partnerships with contractors

Gazprom Neft’s engagements with contractors are driven by long-term partnerships based on the Contractor Engagement Code. The Code introduces the concept of strategic partnerships replacing the usual customer—contractor approach with a more effective cooperation format. The company openly discusses existing issues with contractors to come up with optimal solutions for the most challenging problems.

In 2020, the company set up a pool of strategic partners, which includes the most reliable contractors of Gazprom Neft.

Transparency and effective media relations

Gazprom Neft’s communication policy aims to:

  • boost and maintain Gazprom Neft’s profile;
  • maintain an equal and partnership-based dialogue with federal, international and regional mass media, press offices of government authorities and non-governmental organisations relevant to the company’s operations.

The company quickly and effectively updates its stakeholders on key events and aspects of its operations in an unbiased manner. Key communication tools used by the company include the official websites of Gazprom Neft and its subsidiaries, the Sibirskaya Neft trade magazine, as well as the company’s community pages on social media such as Facebook, VKontakte, YouTube, and Instagram.

In line with its Regulation on Information Disclosure, the company also uses an Internet page provided by one of the distributors of information on the securities market (Interfax Centre for Corporate Information Disclosure).

In 2020, due to the COVID-19 pandemic, Gazprom Neft’s press office focused on remote real-time media communications. The traditional press conference of Gazprom Neft’s management for key federal and international media outlets on the results of the Annual General Meeting of Shareholders, as well as other press events, moved online.

New communication formats were launched in 2020:

  • online video tours of the company’s facilities for the media; and
  • the Antivirus news feed on the company’s website covering the implementation of Gazprom Neft’s programme to combat COVID-19, protect employees, partners and customers from the virus spread, ensure the continuity of all production processes, and maintain the financial stability of the business.
The company’s new website for investors and shareholders

In June 2020, Gazprom Neft launched a new IR website for investors and shareholders, significantly expanding disclosures on Gazprom Neft’s activities, including sustainability.

The new IR website was highly praised by investors and analysts and was also among the winners of the Corporate & Financial Awards in the Best Corporate Website: International category.

In 2020, Gazprom Neft won the annual award For Active Corporate Policy on Information Disclosure established by Interfax and AK&M news agencies.

Internal communications

According to employee feedback, the company was able to successfully reorganise work processes to match the new circumstances amid the COVID-19 pandemic, including effective remote-work arrangements for white-collar employees and better interaction between units. Development of electronic communication channels and the increased use of corporate media improved employee awareness.

In 2020, internal communications were based on the agile approach Agile approach — use of agile-development principles in project management. . IT products were developed through an iterative process, and crossfunctional teams were set up, with increased focus on personal interactions, change readiness and employee feedback.

The Agile approach not only enabled communication channels to flexibly adapt to external changes, but also improved awareness and created an engaging environment for employees. Thus, internal communications made employee adaptation to new working conditions much faster and easier.

Five communication campaigns were launched and completed under the comprehensive Antivirus programme to combat COVID-19:

  • COVID-19: treatment, prevention, employee testing, supporting the regions;
  • remote work for some white-collar employees;
  • continuity of operations during the pandemic;
  • operation of buffer zones;
  • return to office after remote work.
The #NAVAKHTE — rus. #ONSHIFT motivational campaign

The biggest corporate flash mob ever in Gazprom Neft took place. It supported fly-in personnel working at continuous production facilities who had to stay in the harsh Arctic conditions for 2–3 months during the first wave of the COVID-19 pandemic, rather than one month as usual.

Employees would add the #NAVAKHTE — rus. #ONSHIFT hashtag to their avatars on social media to show involvement in company efforts and support fly-in personnel. This show of support was joined not only by Gazprom Neft employees (over 400 people from 32 business units in 15 Russian regions), but also famous athletes, performers and TV personalities.

In 2020, thanks to the provision of remote access, the corporate portal remained the main gateway for communication with whitecollar workers, although a large fraction of them transitioned to remote work.

The print edition of Sibirskaya Neft corporate magazine was discontinued, the magazine is now available in PDF files and at www.sibneft.ru. Announcements are emailed across the company to notify employees of new issues of the magazine.

Employee engagement survey

In 2020, digital-communication tools were used to enable faster feedback and contactless data acquisition. A total 68% of employees participated in the survey. The survey showed that the company managed to maintain a high level of employee engagement and loyalty despite the 2020 challenges. Employees at most production facilities appreciated company measures to preserve jobs, maintain uninterrupted salary payments and launch numerous health-protection and well-being initiatives.

Results of the employee engagement survey
80%
employee engagement rate
81%
employee loyalty rate
8%
growth in employee awareness year-on-year
46,000 employees
ompleted the survey questionnaire (+12% year-on-year)